Shipping policy
We ship worldwide, and here's the best bit... it's 100% Free for domestic orders no matter where you live! As part of our ongoing sustainability efforts, we ship all of our orders from the manufacturing hub where our matchmate products are made.
Eliminating extra fulfilment centers might mean your order will take a little longer to arrive, but every air mile we avoid saves about 24kg of CO2 from entering the atmosphere.
All orders placed on matchmate.ca are subject to a 1-3 business day processing window prior to shipment. Once shipped here are the approximate delivery times based on your location:
- Domestic 🇺🇸 5-8 Business Days
- International 🌎 7-10 Business Days
When your order is shipped out you will receive a shipping confirmation email containing your tracking information.
Shipping Methods:
Please note: all orders are subject to a 3-5 business day processing period prior to shipment.
🚚 Standard Shipping - Once processed your order will be delivered within 5-10 business days.
Shipping Disclaimers:
- Changes to your order: Once your order is shipped we cannot modify it. This means, we cannot change the delivery address, shipping method or item(s) within the order.
- Verify your shipping address: Please verify your shipping address is correct prior to completing check out. We do not replace or refund orders that are unable to be delivered due to incorrect or incomplete addresses.
- Lost, stolen or missing packages: Once your order is shipped, we no longer have control over the delivery. If you believe your package is lost, stolen or missing we recommend opening a claim with the shipping courier.
- Refunds: We do not issue refunds to orders that are scanned "Delivered". If your tracking is showing your package was delivered but you have not received it, we suggest contacting your local post office and opening a claim.
- Tracking numbers: Tracking numbers can be found within your shipping confirmation email which is sent to the email address used to place the order. Tracking numbers may take up to 48 hours to validate.
- Return shipping cost: In the event you need to make a return, we do not cover return shipping costs. We will however issue a return label that will be deducted from your refund.
- Our fulfillment centers: Orders may ship from our domestic fulfillment center or from our international shipping facility depending on current stock availability.
- Shipping fees: We do not up-charge on shipping costs therefore shipping fees are non-refundable.
PLEASE SEE BELOW
Shipping Protection Disclaimer:
At matchmate, we understand the importance of a seamless shipping experience, and we are committed to providing comprehensive coverage through our Shipping Protection. It's crucial to note that while our Shipping Protection diligently safeguards your package throughout its entire journey, we must clarify our stance on packages marked as "delivered" by the carrier.
In such instances, we unfortunately, cannot assume responsibility for items marked as delivered. Regrettably, this means we are unable to offer replacements or refunds for packages marked as "Delivered".
If, however, you find yourself in the disconcerting situation where your package shows as delivered but has not reached you, we encourage you to reach out to your carrier with the utmost urgency as there's nothing we can do about. They will be able to provide you with further details and initiate a thorough investigation into the matter.
In instances where resolution proves elusive through conventional channels, we recommend considering the filing of a police report.
Thank you for choosing matchmate, and we look forward to continually serving you with excellence.
support and contact
For support and any questions regarding your order contact us via email at support@matchmate.ca