Canada's Best Online Dating Site
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FAQ

Frequently Asked Questions

Need help? The following should cover most of your questions.

General help

How does the MatchMate Dating site work?

MatchMate Dating provides a safe, secure and anonymous way to find and communicate with people of your choice. In a nutshell, you choose a username (a screen name or alias) and set up a profile describing yourself and the type of person and relationship you are looking for.

You can view other people's profiles by searching the site and, in turn, they can view your profile. When you find someone that interests you, you can send a message via the site to their username. The message is sent to their email address from your username - your real name and email address are never shown. In turn, you may receive messages from other members. These messages will be from their username and not their real email address, protecting both your and their privacy. When you are ready you may choose to tell the other member your real contact details. We recommend that you read our guidelines 

What is the difference between a member and a subscriber?

Everyone who sets up a profile is a member. To contact someone for the first time, for example, you need to be a paying subscriber after your Trail is over.

Is it free, or is there a catch?

To become a member is free. Members can use every feature of the site, including reading messages received from potential matches. While members can send or reply with a one-liner, only paying subscribers can write personal custom messages. Our subscription rates are very reasonable, you can use buy creidt or membeship

Is my privacy respected?

Yes. We will never give your details to other members or use your details for any purpose without your permission. For full details please review our privacy policy.

How do I get to the Home page?

Select the MatchMate Dating logo at the top of the page to go to the Home page.

Login help

I've forgotten my login details. How do I find them?

Easy! Just click on the Forgotten Password link, complete the simple form and we'll email you a reminder of your username and a link that allows you to reset your password.

If you joined with your social network account, click on the related button and sign in with your social network details. If you still have a problem, please contact us.

Can I change my password?

Yes. Go to the Account Details page of your profile and follow the edit instructions.

How do I log out?

You can log out from every page on the site by selecting the profile icon (at the top right of every page) and then selecting Log Out from the options displayed.

Why my photos are declined ?

It sucks when you want to just meet someone or have fun and have to do all these steps, We know it too. Trust me we used to let anyone to register and upload anything they like and we realized that we are just wasting other user's time who are serious in finding relationship and even friends to hang out by letting some people who's intention were just spam, scam and play to register so this is why we weed out right at the beginning , if you are not here to find friends or relationship sorry this site is not for you. So as far as pictures goes, here are some example of what we accept and what we don't accept as your profile photos.

Accepted photos are : Clear Head shot photo or clear full body photo not from distance. 
Not accepted photos: Nude, group, military or uniform , family, blurry , internet , nature, too small, covered face ( glasses), dark, unrecognized due to distance and also use your logic and common sense to help yourself. 
How do I Delete my account?

Go to the Profile Setting  page of your profile and click on " Delete Profile".